Last updated: 15 September 2026

ACR Mowers respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains the types of personal information we may collect, how we use and protect that information and how you can contact us about your information.

Information We Collect

When you use our website, purchase equipment, request a quote, book a service, make an enquiry or otherwise deal with ACR Mowers, we may collect information including your name, phone number, email address, billing or delivery address, order and purchase information, service or repair details and communications with us.

When you use our website, certain technical information may also be collected automatically, including your IP address, browser information, device information and information about how you use our website.

Where online payments are made, payment information may be processed by a third party payment provider. ACR Mowers does not generally need to retain complete credit or debit card information.

How We Collect Information

We may collect personal information directly from you when you place an order, complete a website form, contact us by phone or email, visit our workshop, arrange a repair or warranty claim or otherwise communicate with us.

Our website may also use cookies, analytics services and similar technologies to understand website usage, maintain website functionality and improve our services.

How We Use Your Information

We may use personal information to process and manage orders, arrange Click & Collect or freight, provide quotes, manage repairs and servicing, provide customer support, assist with warranty claims, communicate with you about your purchase or enquiry, maintain business and accounting records, improve our website and services, protect against fraud or misuse and comply with our legal obligations.

Where permitted by law, we may also use your contact information to send you information about ACR Mowers products, services or promotions. You can ask us to stop sending marketing communications at any time.

Disclosure of Information

We may provide personal information to third parties where reasonably necessary to operate our business or provide services to you.

This may include payment providers, freight and delivery companies, website hosting and IT providers, analytics providers, manufacturers or distributors involved in warranty claims, professional advisers and government or regulatory authorities where required by law.

We do not sell personal information to third parties.

Overseas Service Providers

Some technology, hosting, analytics or other service providers used by ACR Mowers may process or store information outside Australia.

The location of these providers may change from time to time. Where Australian privacy laws apply to ACR Mowers, we will take reasonable steps required by those laws when using overseas service providers.

You can contact us if you would like further information about how your personal information is handled.

Cookies and Website Analytics

Our website may use cookies and similar technologies to provide website functionality, remember preferences, analyse website traffic and understand how visitors use our website.

You can generally control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website operate.

Storage and Security

ACR Mowers takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records and may be held using reputable third party systems and service providers.

No internet based system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the information we hold.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

Privacy Enquiries and Complaints

If you have a question or concern about how ACR Mowers has handled your personal information, please contact us.

We will consider your enquiry or complaint and respond within a reasonable period.

If the Privacy Act 1988 applies to the matter and you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The current version will be published on our website with the date it was last updated.

Contact Us

ACR Mowers
432 Cudgen Road, Cudgen NSW 2487
Phone: 0449 051 847
Email: info@acrmowers.com.au